“Enterprise resource planning software, or ERP, focuses on the enterprise part. This is ERP's true ambition. It attempts to integrate all departments and functions across a company onto a single computer system…”
IITC focuses on helping clients manage their business better by harnessing the tremendous potential that is extended by ERP systems. IITC has several years of experience and capabilities in implementing ERP Applications in partnership with global companies through their consulting and technology expertise.
Customer relationship management helps in profiling prospects, understanding customer needs, and in building relationships with them by providing the most suitable products and enhanced customer service. It integrates back and front office systems to create a database of customer contacts, purchases, and technical support, among other things and this database helps the company in presenting a unified face to its customers, and improve the quality of the relationship, while enabling customers to manage some information on their own.
Most of us use cloud computing all day long without realizing it. When you sit at your PC and type a query into Google, the computer on your desk isn't playing much part in finding the answers you need: it's no more than a messenger. The words you type are swiftly shuttled over the Net to one of Google's hundreds of thousands of clustered PCs, which dig out your results and send them promptly back to you.
Digitization can extend the reach of organizations, improve management decisions, and speed the development of new products and services.As the Digital Transformation revolution is evolving, there is increased traction for Enterprise Content Management (ECM), Business Process Management (BPM) and Customer Communication Management (CCM) solutions, across business verticals.
Electronic government (or e-government) essentially refers to "The utilization of Information Technology (IT), Information and Communication Technologies (ICT s), and other web-based telecommunication technologies to improve and/or enhance on the efficiency and effectiveness of service delivery in the public sector." e-Government promotes and improves broad stakeholders contribution to national and community development, as well as deepen the governance process.
Web Content Management (WCM) refers to the process of authoring, branding, managing and gaining insight into the content of a website using specific tools. As a subset of Enterprise Content Management, WCM relies on a core repository for library functionality such as versioning, source control, auditing and publishing workflows that enable authorized people in the organization to easily create content whilst simultaneously allowing for tight control over what gets published.
IT Service Management
IT management is the discipline whereby all of the information technology resources of a firm are managed in accordance with its needs and priorities. These resources may include tangible investments like computer hardware, software, data, networks and data center facilities, as well as the staff who is hired to maintain them according to the ITIL compliantpolicies and procedures.
Enterprise Search Engine
Every day people create documents, presentations, market research reports – information that has tremendous value for the company. Employees can benefit significantly from access to information, but only if they can easily find what they need.
Search is the starting point to the world's information.
- Too much information, hard to organize
- Google has unique position – spent ten years figuring out how to make search work for consumers
Core Banking Solutions
A core banking system is the software used to support a bank’s most common transactions.
Elements of core banking include:
- Making and servicing loans.
- Opening new accounts.
- Processing cash deposits and withdrawals.
- Processing payments and cheques.
- Calculating interest.
- Customer relationship management (CRM) activities.
- Managing customer accounts.
- Establishing criteria for minimum balances, interest rates, number of withdrawals allowed and so on.
- Establishing interest rates.
- Maintaining records for all the bank’s transactions.
Contact Center Solutions
A contact center (also referred to as a customer interaction center or e-contact center) is a central point in an enterprise from which all customer contacts are managed. The contact center typically includes one or more online call centers but may include other types of customer contact as well, including e-mail newsletters, postal mail catalogs, Web site inquiries and chats, and the collection of information from customers during in-store purchasing. A contact center is generally part of an enterprise's overall customer relationship management (CRM).